Orders placed on the website www.deyausa.com may only be canceled within the first 24 hours.
After our courier and logistics team dispatches the order from our offices, and it is delivered to the end customer, it cannot be modified or canceled.
If your order is within the established time range, to proceed with the cancellation you can contact us through the email www.deyausa.com or by the number +1 (786) 557-1423, where you must present your 4-digit order number sent to your email and other personal data to be indicated by the corresponding department.
RETURN POLICIES
Product returns may only be made for the following reasons:
RETURNS FOR EXCHANGE
If you want to exchange your product, you can do it for one of equal or greater value in cost. In case of being less than the cost of the product purchased, or not wanting to exchange it for another product of the brand, the refund will only be accepted, if at the time of delivery it does not have any type of damage, and both the product and its packaging are properly sealed .
In case of not wanting to be changed, the refund must be requested no later than 3 days, after having made your purchase and must present a physical or virtual invoice provided by the website, which is available in your order confirmation sent to your Email.
If your product was purchased through a special offer, promotion, or discount, it will not be valid for refund purposes.
RETURNS FOR DAMAGES
If the product has manufacturing defects, you must be notified within the first 24 hours after purchasing it, together with your physical or virtual invoice. At the time of reporting your defective product, it must be delivered either to the collaborator or to the establishment that receives it.
For more information about returns or exchanges for other reasons, you can contact us through our email ecommerce@deyausa.com
Any return in this category will be valid as long as both the product and the packaging are properly sealed.
